Dedicated support teams for U.S. businesses.
Prospex builds professional customer support teams that work as a true extension of your business, not a call-center vendor.
Support that grows with you, without the cost of hiring in-house.
Exceptional customer service is one of the strongest advantages a growing business can have, and one of the hardest to scale in-house without ballooning cost.
Dedicated teams
Your support reps work exclusively on your account, not shared across clients.
Cost-effective scale
Europe-based delivery costs meaningfully less than U.S. hiring.
Transparent reporting
You see the same performance data we use internally. No secrets.
Flexible engagement
Scale a team up or down as seasonality and growth demand.
Every channel your customers use.
Our dedicated teams deliver great experiences wherever your customers reach out.
Email supportProfessional, accurate and timely responses. Live chatReal-time human help that lifts satisfaction and conversion. Phone supportInbound service with professionalism, empathy and efficiency. Help desk managementEnd-to-end ticket handling, including escalation and follow-up. Order and account supportOrders, returns, billing and account management.
Built for eCommerce, real estate and SaaS.
Our focus is narrow and deliberate. In these industries the playbook for great customer experience is well understood and repeatable, so your team gets up to speed fast.
We recruit, train and manage each team around your brand, your tools and your customers.
Who we serveLet's build this together.
Tell us about your customers and what support looks like today. We'll take it from there.