About Prospex
Built by people who have run customer support, on both sides of the table.
Welcome
Prospex partners with U.S. companies to build dedicated, professional support teams that operate as a true extension of their business. We care about the outcomes our clients care about: retention, satisfaction and customer lifetime value.
We started this company because we've sat on both sides of the table, running customer support operations and learning what good outsourcing actually requires. Our leadership team is multinational, with direct experience in U.S. customer support management and international business.
Rather than temporary staffing or a generic call-center service, we build long-term, dedicated teams, recruited, trained and managed around each client's brand, tools and customers. Our Europe-based delivery gives you skilled, English-speaking talent at a meaningfully lower cost than U.S.-based hiring, without the coordination gaps of a hands-off offshore vendor.
Mission
To empower growing U.S. businesses with world-class customer support teams, delivered by trained professionals, built on transparent processes and improved continuously.
Vision
To become the trusted outsourcing partner of choice for small and mid-sized eCommerce, real estate and SaaS businesses across the United States.
Our values: HUMANS
The way we work, in six words.
Honesty
We communicate openly, honestly and professionally, even when the news is difficult.
Us
Behind every ticket is a real person, and so is behind every headset. We hire people who care, we look after our team, and we never make a customer feel like a number.
Member first
Every interaction is an opportunity to build trust and loyalty.
Accountability
We own our results and report on them transparently.
Network
Our clients' growth is our growth. We succeed when they do.
Sincere
We continuously improve our people, our processes and our performance.
Let's build this together.
Tell us about your customers and what support looks like today. We'll take it from there.